AVS VAT has been providing VAT advice to accountants, businesses and solicitors for over 25 years. Set up by Melanie Lord, our objective has always been clear: to provide our clients with a proactive, professional and cost-effective service to prevent or solve problems with UK VAT.

Every situation is unique so we take time to understand what is happening and what is needed.  This way we can be sure to add value and arrive at the best possible answers.

Our Values

AVS VAT has grown through our commitment to transparency, honesty and excellent customer service. As you can see in what our client’s say about us, doing a good job is our paramount objective.  Our team works hard to communicate complicated concepts in easy to digest language.  This way we can give you the best VAT advice and find the best possible VAT answers.  We pride ourselves on making the hard bits of UK VAT as easy  to understand as possible.

We are always learning so we can sure we remain experts in VAT.  This is vital as case law, legislation and practice continually evolve both in the UK and internationally.

AVS VAT supports businesses, trust administrators, solicitors and accountants based both in the UK and abroad.

Our clients include property developers, UK and non-UK companies of all sizes, lawyers and accountants.

  • VAT advice of the highest quality offering a real alternative to the big firms.
  • A collaborative approach to developing commercial VAT strategies – from planning to implementation.
  • Help in all areas of indirect and direct tax via a network of Associates.
  • Reassurance that specialist VAT requirements are handled expertly and cost-effectively.

AVS VAT acts as UK VAT Agent for non-UK organisations that have be UK VAT registered using an MTD compliant system.

UK VAT registration could be needed if:

  • Owning goods or property in the UK.
  • Supplying & installing.
  • Distance selling to UK customers.
  • Digital services.

A UK VAT Agent needs to:

  • Meet all UK VAT obligations.
  • Deal with VAT Returns, Intrastat & ECSLs.
  • Arrange on-line submissions.
  • Liaise with HMRC; hande all queries, correspondence & inspections.

AVS VAT is a registered partnership CCS supplier under the new framework RM3820. 

The framework will be the recommended solution for all spend recovery and related services required by all UK public and third sector bodies, including central government, local authorities, health, police, fire and rescue, education, charities, housing associations and devolved administrations.

Working in partnership with the lead supplier Meridian, AVS VAT can supply services on LOT 6: VAT.

The AVS VAT Team

We are proactive, thorough, and approachable. 

We can help with a myriad of VAT issues and will always seek the best outcome for you and your business.

Excellent customer service is incredibly important to us – our professional team will take time to listen and work with you every step of the way. 

Melanie Lord AVS VAT Specialists

Melanie Lord

Founder & VAT Specialist

Melanie loves unravelling VAT conundrums. She cuts through red tape and numbers to understand the real crux of VAT matters. Melanie works with clients across all business sectors and has specialist property and international VAT expertise. She’s a Chartered Tax Advisor and knows what clients really want – peace of mind and legal, low risk answers.

“Time with my sons, walking the dog, gardening, good food – both cooking and eating, conversation and good wine with friends and, of course, shoes.” She dislikes: “Waste, injustice, bad customer service, instant coffee and pears.”

Melanie started her VAT career with HM Customs & Excise. She then managed the North East VAT practice for a Big Four firm prior to starting AVS VAT in 1994. She has over 30 years of VAT experience – and still loves her job!

VAT & indirect tax advice generally; Support & VAT advice for commercial property lawyers, solicitors and accountants; Understanding issues, isolating VAT implications and finding commercial solutions; VAT & Property; Precious Metals; UK VAT registrations and Agency support for non-UK businesses.

Kelly Eland

Financial Services Specialist

Kelly works on finding the best VAT answer for clients across all business sectors as well as having specialist expertise in the complex area of financial services and VAT.  Her particular interest is in outsourced or intermediary services and mitigating VAT costs. She loves to save money for clients.

“My family, running, being by the sea, warmth and laughing ‘til it hurts”.  She dislikes: “selfishness, arrogance, housework, lack of sleep and rhubarb”.

Kelly has worked in the retail, consultancy and accountancy sectors, including one of the Big Four auditors.

Establishment issues impacting place of supply and liability of supplies; Retail VAT accounting (product files &liability, business promotion schemes, distance selling); Managing the VAT reporting process and identifying risks; Training and development of finance staff in respect of VAT and how best to manage it.

Catherine Gearing

Tax Technician

Catherine has worn lots of different hats at AVS and is a really important member of the team.  Being ATT qualified she is now on well on her way to becoming a Chartered Tax Advisor. As well as overseeing our regulatory needs Catherine works on client VAT returns, data analysis, scheduling and a ton of other things.  She is resilient and determined and always gets to the end of even the messiest of jobs.

“Vegetables, photography, dogs, weaving, wooden boxes and mud.”  She dislikes: “Marzipan and Monopoly.”

Catherine originally went to acting school before managing a landscaping business and later a bespoke picture framing business.  An interest in Ayurvedic medicine took her to study in India learning all manner of skills as she went along.   On her return she started to work as a bookkeeper and administrator until she had her VAT calling. 

VAT & indirect tax advice including research for relevant case law, HMRC policy and practice, ongoing input to compliance work and VAT return preparation.

Lucy Perkins AVS VAT Specialists

Lucy Perkins


In charge of back office and making sure all our systems and procedures do what they need to do.

“My family, dogs, running, country walks, singing in the kitchen.  I dislike people with bad manners, fish (yuk!) and COVID!”

Lucy worked within various industries as an Administrator, and has also spent several highly enjoyable years being a dog trainer.

Business Administration, advanced Microsoft Word & Excel, all of the AVS system applications.



“Playing ball and has a collection of toys – all his Christmas presents – which he carries around and never damages.”


Get in touch with us on +44 (0) 1438 716 176

Or by email to melanie.lord@avsvat.com for an introductory, no obligation discussion

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